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Service Delivery Strategy

Program Description | Resources and Additional Information    

Program Description

The Service Delivery Strategy process gives local governments and authorities the opportunity to reach agreement on the delivery of services in an effective and cost-efficient manner to Georgia's citizens. The intent of the Act is:

  • To provide a flexible framework for local governments and authorities to agree on service delivery arrangements.
  • To minimize any duplication or competition among local governments and authorities providing local services.
  • To provide a method of resolving disputes among service providers regarding service delivery, funding equity and land use.

Each county and its municipalities has developed a service delivery strategy including the items listed above. Local governments must revise their service delivery strategy and submit it to DCA for verification when any one of the following conditions occur:

  • In conjunction with the update (i.e., complete rewrite) of a county's comprehensive plan;
  • Whenever the service delivery or revenue distribution arrangements are changed (e.g., whenever the local governments within the County decide to change how a service is provided or funded);
  • In the event of the creation, abolition or consolidation of local governments (e.g., when a City currently located outside of the County annexes property in the County for the first time); or,
  • Whenever the County and the Municipalities in the County agree it is appropriate to do so.

Without a Service Delivery Strategy verified by DCA, a local government or respective authorities will not be eligible to receive any state permits or financial assistance. In addition, any local projects that are not consistent with the strategy will not receive any state permits or financial assistance. Local governments should review their strategy before seeking state permits or assistance to ensure that the proposed project is consistent with the strategy.


Information and Resources

Service Delivery Act (PDF)

An Introduction to the Service Delivery Act for Local Governments (PDF)

Revising an Existing Service Delivery Strategy (PDF)

Forms for Submitting Revisions to Your Service Delivery Strategy

Mediation of Service Delivery Conflicts

View Community Service Delivery Strategies

Local Compliance Status

For State Agencies: Evaluating Consistency with the Local Service Delivery Strategy (PDF)


Contact Information

For more information about planning and environmental management, please contact the Office of Planning and Environmental Management at 404-679-5279.

Georgia Department of Community Affairs
60 Executive Park South, N.E.
Atlanta, Georgia 30329-2231